Salesforce Administrator

Location: Madrid, Spain

Department: Information Technology

Type: Full Time

Min. Experience: Mid Level

ROLE:
The Salesforce Administrator will be responsible for managing the day-to-day operations of the Salesforce system ensuring data quality, developing reports and dashboards, and providing user support. In addition, the Salesforce Administrator will gather business requirements, document workflows, provide hands-on configuration, and troubleshoot issues to the wider Launchmetrics team..


RESPONSIBILITIES:

  • Build, run, and manage reports and dashboards across departments to assist with business and operational requirements and processes.
  • Maintain data quality by identifying, deleting, or merging duplicate records, cleansing and updating inaccurate data.
  • Create and manage page layouts, fields, profiles/user roles, and business rules (validations and workflow) to support business requirements.
  • Manage and fulfill all Salesforce requests from end users globally.
  • Provide end user training to all new employees.
  • Assist in package and software updates to all environments (development, staging, production).
  • Document system configurations and change management, consistently communicating updates to the global team.
  • Maintain relationships with third party vendors (DocuSign, Duplicate Check, etc).
  • Recommend Salesforce strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements.

 

EXPERIENCE:

  • 2+ Years Salesforce experience
  • Proficient in Excel including ability to conduct v-lookups, pivot tables, etc.
  • Pardot, DocuSign, NetSuite, Gainsight, Desk experience a plus
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What are your best practices for managing duplicate data such as accounts, contacts, leads? How do you or would you enforce or ensure data remains clean?*
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"I need to make to make my "Customer Type" field required but only for existing customers (with "Account Type":Customer). How can I do this?"*
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"I am trying to track which customers have purchased Product Family A. In my product book, I have products 1, 2, 3, 4, 5. Products 2 and 3 belong to Product Family A. The individual products are attached to opportunities (but there is no existing reference or field for Product Family). I do not want users to manually enter the Product Family. I'd like a way to automatically know or track which opportunities have products that belong to Product Family A. How would I do this?"*
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"I need a report that shows my global sales for one month and then organized by sales territory? I would also like to see the sum/total of the global sales. What do I do?"*
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"For all my opportunities with field "Opportunity Type": Downsell Adjustment, I'd like my custom field of Net MRR to be automatically $0, how do I do this?"*